as each order is for a custom commission, all sales are final and no refunds will be issued. Deposits and payments are used to cover materials and labor as each build progresses. most of our materials and fabrics require custom ordering well before time for your build, therefore expenses for your project begin shortly after payment. Due to the nature of the business and these reasons, refunds are not given Unless requested within 48 hours of submitting your initial deposit or payment.
In the event of a shipping claim, Refund is dependent upon shipping carrier insurance claims, all denied claims will receive a replacement. all packages are insured at the retail value. any customs or import duties and taxes are the sole responsibility of the buyer. Please ensure your shipping information is correct on the final payment transaction, as packages must be shipped to that address in order to be insured. Any refund given is subject to withholding of any payment fees associated with the original payment, as these fees are often not refunded to me by the payment processor. PLEASE NOTE THAT SHIPPING CARRIER INSURANCE ONLY COVERS THE PACKAGE UNTIL IT IS DELIVERED. IF YOU ARE NOT PRESENT TO RECEIVE DELIVERY AND IT IS LEFT ON YOUR DOOR-STEP, ANY THEFT AT THAT POINT IS A MATTER FOR YOUR LOCAL LAW ENFORCEMENT AUTHORITIES. A POLICE REPORT WILL NEED TO BE FILED AND A CLAIM PROCESSED WITH YOUR HOMEOWNER’S OR RENTAL INSURANCE IN ORDER T REIMBURSE YOU FOR THE STOLEN PACKAGE AND COVER THE COST OF A REPLACEMENT SUIT OR PRODUCT.
by submitting an order, you are agreeing to this refund policy.
order modifications
once we discuss your project and a price is quoted, any additional changes requested by the client are subject to additional charges at the discression of hero’s journey workshop. all of our orders are custom orders, and any prices reflected on this website are the base prices from which we work. additional changes in design, color, etc, require additonal expense and/or labor, and may result in additional fees owed. PRICE QUOTES ARE GOOD FOR 30 DAYS FROM THE DATE OF THE QUOTE.
order cancellations
due to the custom nature of this business, and the fact many supplies are purchased well in advance to allow for production time by the vendors supplying those, all cancellation requests must be made within 48 hours of the initial deposit or initial payment. no other cancellations will be accepted. by submitting your deposit or payment, you agree to this cancellation policy. I AM HAPPY TO WORK WITH YOU IF YOU NEED TO POSTPONE YOUR BUILD FOR FINANCIAL REASONS AND SPREAD THE REMAINING BALANCE OUT OVER A LONGER TIME BEFORE THE BUILD BEGINS.
UNCLAIMED ORDERS
ANY ORDER LEFT UNCLAIMED WITH A SHIPPING CARRIER WILL BE CONSIDERED ABANDONED AND NO REFUND WILL BE GIVEN. ANY ORDERS COMPLETED AND AWAITING FINAL PAYMENT WILL BE HELD FOR THIRTY (30) DAYS AFTER YOU ARE SENT THE FINAL PAYMENT LINK. AFTER SUCH TIME, THE ORDER WILL BE CONSIDERED ABANDONED. nO REFUND WILL BE GIVEN, AND THE ITEM WILL BE SOLD TO COVER THE REMAINING BALANCE. PLEASE INFORM ME BEFORE YOUR BUILD BEGINS IF YOU NEED TO POSTPONE OR NEED MORE TIME.
